DELIVERY OF PRODUCTS TO THE CUSTOMER
The Online Store delivers goods to all European Union member states. The goods are delivered to the Customer according to the delivery method chosen when placing the order. The Online Store delivers goods to the Customer using the services of Schenker AS. It is possible to pick up the ordered goods yourself at the Gruuviramps warehouse at Kadaka tee 7, 10912 Tallinn. The delivery methods offered by the Online Store may differ depending on the delivery destination.
Within Estonia, the price of transport is included in the sales price.
The Company shall send the goods to the postal authorities no later than 14 working days after the conclusion of the contract of sale.
Delivery of the product to the Customer depends on the post office. Approximate arrival times are:
10-20 working days in Estonia
10-25 working days in Latvia, Lithuania
10-25 working days in Finland
In the rest of the European Union, 1-3 weeks
RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE OF PRODUCTS
The Customer has the right to return the purchased product without giving a reason within 14 calendar days. This period shall run from the receipt of the goods or the receipt of the notice from the parcel terminal and shall end if the goods have not been forwarded to the post office for return within 14 calendar days. Upon receipt of the goods, the Customer is obliged to open the product packaging carefully, without damaging the packaging and the product. The product can be returned or exchanged without a reason only if the product is unused, and all labels and other documents related to the shipment (incl. invoice issued to the Customer) remain. If the Customer has intentionally or due to negligence damaged the returned goods, the company has the right to refuse to take back the goods or demand compensation for the damages caused.
In order to return the goods, the Customer must fill in the return form or return application form on the delivery note of the goods and return the goods together with it.
The costs of returning the goods shall be paid by the Customer, unless the returned product does not correspond to the ordered one (incorrect or defective) or the product is returned to the warehouse of GruuviRamps together with the return application no later than 14 days after receipt of the goods.
The Online Store returns the amount paid for the goods to the Customer after the goods have been returned and arrived at the Company’s warehouse, which is located at Kadaka tee 7, Tallinn, 10912, but no later than within 14 calendar days.
If the Customer wishes to exchange the product, a withdrawal application form must be filled in. The direct costs related to the return of the product shall be paid by the Customer.
If the Company is unable to replace the returned product (e.g. due to a lack of the desired size), the Company will contact the Customer to find a suitable solution.