PROCESSING OF PERSONAL DATA
The chief processor of personal data of the online store www.gruuviramps.ee is Skatepargid OÜ reg.nr. 12993265, Saare county, Muhu parish, Vahtraste village, Peetri-Nõmme, 94765,phone 56993670 and e-mail email@example.com.
What personal data is processed?
– name, telephone number and e-mail address;
– delivery address of the goods;
– bank account number;
– cost of goods and services and data related to payments (purchase history);
– customer support details.
For what purpose is personal data processed?
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used to return payments to the Customer.
Personal data, such as e-mail, telephone number, customer name, are processed to resolve issues related to the provision of goods and services (customer support).
The online address of the Online Store user or other network identifiers is processed by the Online Store as for the provision of information society services and for the production of web usage statistics.
Personal data is processed for the purpose of fulfilling the contract entered into with the Customer.
The processing of personal data is carried out in order to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).
Recipients to whom personal data is transmitted
Personal information is passed to Online Store’s customer support team to manage purchases and purchase history, and to solve customer problems.
The name, telephone number and e-mail address will be forwarded to the transport service chosen by the customer provider. In the case of goods delivered by courier, they will also be forwarded, contact details also include the customer’s address.
If the Online Store is accounted for by a service provider, personal data will be transferred to the service provider to carry out the accounting operations.
Personal data may be transferred to IT service providers if necessary to ensure the functionality or data hosting of the online store.
Security and access to data
Personal data is stored on gruuviramps.ee servers located in the territory of a Member State of the European Union or countries that have joined the European Union Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated to the Privacy Shield framework.
The employees of the Online Store have access to personal data, and can access the personal data in order to resolve technical issues related to the use of the Online Store and to provide customer support services.
The Online Store implements appropriate physical, organizational and IT security measures to protect personal data from an accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.
Transfer of personal data to authorized processors of the online store (e.g. transport service provider and data hosting) is based on contracts with the Online Store and authorized processors. Authorized processors are obliged to ensure appropriate safeguards for the processing of personal data.
Access to and correction of personal data
Personal data can be accessed and corrections made to the Online Store’s user profile. If the purchase has been made without a user account, personal data can be accessed via customer support.
Withdrawal of consent
If the processing of personal data takes place on the basis of the Customer’s consent, the Customer has the right to consent to withdraw by notifying customer support via e-mail.
When closing the Customer account of the Online Store, personal data will be deleted, unless such data needs to be kept for accounting or for resolving consumer disputes.
If the purchase in the Online Store has been made without a customer account, the purchase history will be stored for three years.
In the case of disputes related to payments and consumer disputes, personal data will be kept until the request until expiry or expiry of the limitation period.
Personal data required for accounting purposes shall be kept for seven years.
To delete personal information, contact customer support via e-mail. A request for erasure shall be answered no later than one month and the period for the erasure of data shall be specified.
A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest.
Customer support identifies and notifies you of the personal data that is to be transferred.
Direct marketing communications
The e-mail address and telephone number will be used to send direct marketing messages if the Customer has given their consent. If you do not wish to receive direct marketing communications, please select the appropriate link in the footer of the e-mail or contact customer support.
If personal data is processed for the purpose of direct marketing (profiling), the customer has the right to object to the profiling at any time by notifying customer support by e-mail (this information must be provided clearly and separately from any other information).
Disputes related to the processing of personal data are resolved through customer support
, tel. 56993670. The supervisory authority is the Estonian Data Protection Inspectorate (firstname.lastname@example.org).