RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE OF PRODUCTS
The Customer has the right to return the purchased product without giving a reason within 14 calendar days. This period shall run from the receipt of the goods or the receipt of the notice from the parcel terminal and shall end if the goods have not been forwarded to the post office for return within 14 calendar days.
Upon receipt of the goods, the Customer is obliged to open the product window carefully, without damaging the packaging and the product. The product can be returned or exchanged without a reason only if the product is unused, and all labels and other documents related to the shipment (incl. invoice issued to the Customer) remain. If the Customer has intentionally or due to negligence damaged the returned goods, the Company has the right to refuse to take back the goods or demand compensation for the damages caused.
In order to return the goods, the Customer must fill in the return form or withdrawal application form on the delivery note of the goods and return the goods together with it. The costs of returning the goods shall be borne by the Customer unless the returned product does not correspond to the ordered one (incorrect or defective) or the product is returned together with the return application in a package to Kadaka tee 7, Tallinn 10912 no later than 14 days after receiving the goods.
The Online Store will return the amount paid for the goods to the Customer after the goods have been returned and returned to the Company’s address Kadaka tee 7, 10912 Tallinn, but no later than within 14 calendar days.
If the Customer wishes to exchange the product, a withdrawal application form must be filled in. The direct costs related to the return of the product shall be paid by the Customer. If the Company is unable to replace the returned product (e.g. due to a lack of the desired size), the Company will contact the Customer to find a suitable solution.