1.2. In addition to these terms and conditions, the legal relations arising from the purchase and sale of products through the Online Store are regulated by the laws of the Republic of Estonia.
1.3. The Company has the right to unilaterally change and supplement the terms and conditions by publishing the new terms and conditions on the Internet address www.gruuviramps.ee.
2.1. The prices of the products sold in the Online Store are indicated next to the products and include 20% VAT valid in the Republic of Estonia.
2.2. Product prices and discounts may differ from the prices and discounts of other trading companies selling the Company’s goods.
2.3. When making a purchase, a fee will be added to the price of the product for the delivery of the goods according to the Customer’s location and the chosen delivery method. If a delivery charge applies, the charge will be displayed at the purchase stage after entering the delivery method.
3. PLACING AN ORDER
3.1. To purchase a product, select the appropriate product and, if necessary, accessories and add it to the shopping cart of the Online Store by clicking the “Add to cart” button.
3.2. It is possible to change, delete and add products to the shopping cart until you pay for the product.
3.3. To place an order, go to the shopping cart and click on the “make purchase” button and fill in the required fields.
3.4. After confirming the delivery method, the final purchase price is displayed together with the delivery fee and you can proceed to the payment stage.
3.6. After paying for the purchase, the Company will send the order confirmation and the invoice to the Customer to the e-mail address indicated by the Customer when making the purchase.
3.7. The order is considered completed when the payment has been received in the Company’s current account.
3.8. If the ordered goods cannot be delivered due to the products being out of stock or other failures, the Customer will be notified as soon as possible and the amount paid will be refunded immediately. If several products have been ordered and the order can be partially fulfilled, the Customer will be contacted to confirm or cancel the delivery of the remaining goods.
4. SECURE PAYMENT
4.1. Payment for the goods takes place outside the Online Store environment in a secure payment environment in euros:
4.1.1. in a secure environment of the selected bank when paying with a bank link,
4.1.2. in the case of credit card payments in the secure environment of Maksekeskus AS.
4.2. After paying for the goods with the bank link, the Customer must click on the link “Return to the merchant”.
5. PROCESSING OF CUSTOMER PERSONAL DATA
5.1. All personal data provided by the Customer is protected and treated as confidential information and the data is processed in accordance with the requirements of the Personal Data Protection Act.
5.2. The Company has the right to use the personal data provided by the Customer to process the order and deliver the goods. Personal data may be used by the Company for the purpose of providing a better service: for making purchase analyses and summaries, for making offers to the Customer and for conducting satisfaction surveys.
5.3. The Online Store sends newsletters and offers to the Customer to the Customer’s e-mail address if the Customer has subscribed to the newsletter or agreed to receive the posts when registering as a regular customer.
5.4. The Company does not disclose data to third parties, except for the Company providing postal or courier services, in order to deliver the goods to the Customer.
5.5. Data communication between the Customer and the banks and the card payment center is encrypted, which ensures the security of the Customer’s personal data and bank details. The Company does not have access to the Customer’s bank data and bank and payment card details.
6. DELIVERY OF PRODUCTS TO THE CUSTOMER
6.1 The Online Store delivers goods to all European Union member states.
6.2 The Goods shall be delivered to the Customer in accordance with the delivery method selected when placing the order. The Online Store delivers goods to the Customer using the services of Schenker AS. The delivery methods offered by the Online Store may differ depending on the delivery destination.
6.4 The costs of sending the goods shall be borne by the Customer or the Online Store, depending on the size of the order and the method of delivery. The corresponding price information is displayed when ordering:
6.4.1 Transport within Estonia is free of charge.
6.4.2 In the rest of the European Union according to the Customer’s location.
6.5 The undertaking shall send the goods to the postal authorities no later than within 14 working days after the conclusion of the sales contract.
6.6 Delivery of the product to the Customer depends on the post office. Approximate arrival times are:
6.6.1 In Estonia a minimum of 10 and a maximum of 20 working days,
6.6.2 Latvia, Lithuania minimum 10 to maximum 25 working days,
6.6.3 In Finland, a minimum of 10 and a maximum of 25 working days,
6.6.4 For the rest of the European Union, a minimum of 1 to a maximum of 3 weeks.
7. RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE OF PRODUCTS
7.1. The Customer has the right to return the purchased product without giving a reason within 14 calendar days. This period shall run from the receipt of the goods or the receipt of the notice from the parcel terminal and shall end if the goods have not been forwarded to the post office for return within 14 calendar days.
7.2. Upon receipt of the goods, the Customer is obliged to open the product packaging carefully, without damaging the packaging and the product. The product can be returned or exchanged without a reason only if the product is unused, and all labels and other documents related to the shipment (incl. invoice issued to the Customer) remain. If the Customer has intentionally or due to negligence damaged the returned goods, the Company has the right to refuse to take back the goods or demand compensation for the damages caused.
7.3. In order to return the goods, the Customer must fill in the return form or the withdrawal application form on the delivery note of the goods and return the goods together with it.
7.4. The costs of returning the goods shall be borne by the Customer, unless the returned product does not correspond to the ordered one (incorrect or defective) or if the product is returned with a return application in packaging to Gruuvi Ramps warehouse no later than 14 days after receipt of the goods.
7.5. The Online Store returns the amount paid for the goods to the Customer after the goods have been returned and returned to the Company’s warehouse, which is located at Kadaka tee 7, 10912 Tallinn, but not later than within 14 calendar days.
7.6. If the Customer wishes to exchange the product, a withdrawal form must be filled in. The direct costs related to the return of the product shall be borne by the Customer.
7.7. If the Company is unable to replace the returned product (e.g. due to a lack of the desired size), the Company will contact the Customer to find a suitable solution.
8. SUBMISSION OF CLAIM AND LIABILITY
8.1. The undertaking is liable for non-compliance of the goods with the terms of the contract or defects that existed at the time of delivery and the 2-year term for submission of claims provided for in § 218 (2) of the LPA applies to the sold products.
8.2. If the Customer has any complaints regarding the Online Store, they must be sent to the e-mail address email@example.com or call +372 56993670. The Customer’s name, contact information, date of submission of the complaint, defect in the goods and content of the claim (Recommended solution). Proof of purchase must also be attached. The Company shall respond to the Customer’s complaint within 14 days.
8.3. The trader is not liable for damages caused by improper use of the goods.
8.4. Disputes between the Client and the Company are resolved through negotiations. If the Customer and the Company are unable to reach an agreement in resolving the dispute, the Customer has the right to turn to the Consumer Disputes Committee. The procedural conditions are available at http://www.komisjon.ee. The Customer also has the right to contact the European Union’s ODR (Online Dispute Resolution) platform for resolving consumer disputes in e-commerce at http://ec.europa.eu/odr.
8.5. If the parties do not agree with the decision of the Commission, the parties have the right to apply to the county court of the location of the Company.
8.6. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Company will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Company shall return to the Customer all fees associated with the sales contract.
9. CUSTOMER SUPPORT
9.1. The customer support phone number is +372 56993670 (open on weekdays from 10:00 to 18:00) and the e-mail address is firstname.lastname@example.org. Customer support is closed on Saturdays, Sundays and public holidays.